Shipping policy

Processing Time Orders are processed within 1–2 business days, Monday through Friday, 8:00am – 5:00pm Mountain Time. Orders placed on weekends or holidays will be processed the next business day.

If an item in your order is out of stock, it will be shipped once it becomes available, which may take up to 10 business days. If the item cannot be restocked within that timeframe, we will issue a full refund for the out-of-stock item and ship the remainder of your order.

Shipping Rates Shipping rates are calculated based on the weight of your order and will be displayed at checkout before you complete your purchase.

National Shipping Desert Paint Store ships nationally within the United States, subject to product eligibility. Certain paint products may be restricted from shipment to specific states due to VOC compliance regulations or Alkyd-based product restrictions. If your order contains a restricted product that cannot be shipped to your state, we will contact you to discuss alternatives or issue a full refund.

State VOC & Product Restrictions Some states have strict VOC (Volatile Organic Compound) regulations that prohibit the sale or shipment of certain paint products, including but not limited to high-VOC coatings and Alkyd-based paints. It is the customer's responsibility to verify that the products ordered are compliant with their local and state regulations. Desert Paint Store reserves the right to cancel and refund any order that cannot legally be shipped to the destination state.

Local Pickup In-store pickup is available at our El Paso location: Desert Paint Store 4411 Dyer Street El Paso, TX 79930 Monday – Friday, 8:00am – 5:00pm Mountain Time

Hazardous Materials Certain products, including aerosols and flammable coatings, are subject to hazardous materials shipping regulations and may only be shipped via ground service. These products cannot be shipped by air. Some products may be available for in-store purchase only and cannot be shipped. Product listings will indicate any shipping restrictions.

Damaged Shipments — Important Instructions If your order arrives damaged, please follow these steps:

Do not open a leaking box. If a package is visibly leaking, refuse the delivery and ask the carrier to return it to sender.
If damage is discovered after opening, place any damaged or leaking containers in a plastic bag immediately to contain the product.
Contact us within 48 hours of delivery at paintdesk@ddincep.com with photos of the damaged packaging and product.
Do not dispose of damaged items until we have reviewed your claim.

Delivery Timeframes Estimated delivery times vary by destination and carrier. Ground shipping typically takes 3–7 business days depending on your location. We are not responsible for carrier delays once a shipment has been picked up.

Order Tracking Once your order ships, you will receive a tracking number via email. Use this to monitor your delivery status directly with the carrier.

Questions? Contact us at paintdesk@ddincep.com or call (915) 249-6570, Monday–Friday 8:00am–5:00pm MT.